2025-05-23 BY
IN Company News , Industry trends

✦ Orders

1.What payment methods do you accept?

We accept 100% T/T (wire transfer) in advance. For items with a lead time, we require a 30% deposit upfront, and the remaining 70% balance must be paid before shipment. If you have a local agent in China, please contact us for RMB transfer options.

✦ Shipping

1.Which carriers do you use for shipping?

FedExFederal 

2.How can | track my order?

Once your order has been shipped, we will provide a tracking number and a link to the carrier’s website. You will also receive updates via email or SMS as your shipment progresses.

3.When will my order arrive?

Delivery times vary depending on the destination country. You will receive a shipping confirmation email once your order has been dispatched.

4.Can I change my shipping address after placing an order?

If you need to change the shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, address changes may not be possible once the order has been processed or shipped.

5.What should I do if my package is lost or damaged during shipping?

In rare cases where your package is lost or damaged in transit, please contact our customer service team immediately. We will work with the shipping provider to resolve the issue and ensure you receive your order.

✦ Payments

What payment methods do you accept?

1.We accept 100% T/T (wire transfer) in advance. For items with a lead time, we require a 30% deposit upfront, and the remaining 70% balance must be paid before shipment. If you have a local agent in China, please contact us for RMB transfer options.

✦ Returns & Refunds

1.How long do | have to request a return or refund?

You may return eligible items within 30 days from the date of purchase for a full refund.

2.Which items are eligible for the 30-day refund policy?
 
Which items are eligible for the 30-day refund policy?

3.What are the conditions for a refund?

Only in-stock items qualify for the 30-day money-back guarantee.

4.Who is responsible for return shipping and handling fees?
 
What are the conditions for a refund?

5.How do I initiate a return or refund request?

To be eligible, returned items must be unused, unopened, and in their original packaging, including all documentation and accessories.

6.How long does it take to process a refund?
 
Who is responsible for return shipping and handling fees?

7.How long does it take to process a refund?

Customers are responsible for outbound and return shipping costs, as well as any handling fees associated with returning the items to IndustriaX Limited.

8.Are shipping fees or handling charges refundable?
 
9.How do I initiate a return or refund request?

Please contact us at inquiry@industriaxplc.com or call us at +86 180 5925 5387 to start the return process.

10.How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive the returned items.

11.Are shipping fees or handling charges refundable?

No, shipping, handling, or related charges are non-refundable and will not be included in the refund amount.

12.What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or refund based on the situation.

13.Are there any exceptions to the refund policy?

Certain exceptions may apply. Please contact us for further assistance regarding your specific case.